I had a problem with a window covering from a previous dealer. Hunter Douglas was willing to replace my window covering, and arranged for Craig from this company to come to my home, measure and order a replacement. I found Craig to be very professional and knowledgeable, and we agreed on what needed to be done. His installer, Conner came to do the installation, and he was alsovery professional and knew his business. All in all it was a very good experience with this company, and I would gladly contact them again should I need window coverings again.