I knew what product I wanted and price shopped it with 5 companies. Alex was by far the friendliest of the people who came out to give me an estimate. Some estimators were overly talkative or tried too hard or lacked major class by bashing their competitors, but he came off as very natural (as opposed to fake), knowledgeable, and experienced. His was also the last quote I received and he beat out the next quote by a few hundred dollars, so it was easy to choose his company.
After paying the 30% deposit, I had additional questions and wanted to make some slight changes to my order. Alex answered my questions and accommodated the changes without issue.
The shutter installer arrived and was very nice. I saw an open file which said "customer is very particular. use tarp and stay neat" which Alex wrote. It gave me a good laugh. Good things it didn't say something worse haha. The installer really did make sure I was satisfied and made zero mess in my house, a major plus.
The shutters are gorgeous and I love staring at them. Hahaha. I even received a follow up call from someone in their office to make sure I was happy. I would definitely use them again and based on my experience, would have no problem recommending them to others.